For starters, this privacy policy sets out how PRANA ORGANICS uses and protects any information that you give PRANA ORGANICS when you use this website. PRANA is committed to ensuring that your privacy is protected, we promise! In any case that we ask you to provide certain information by which you can be identified when using this website, rest assured that it will only be used in accordance with this privacy statement. Yet, we hold the exclusive right to change this policy at any time without giving notice by updating this page. It’s our humble request that you check this page from time to time to ensure that you are happy with any changes. By shopping at PRANA ORGANICS, you are accepting the practices described in this Privacy Policy.

What Personal Information is collected and how?
When you register/place order with PRANA ORGANICS, you provide us with your name, billing and shipping/delivery addresses, e-mail address, telephone/mobile number, etc. You select a username and password allowing you access to the PRANA ORGANICS service. Your password should be kept strictly confidential to prevent unauthorized use. While using the PRANA ORGANICS service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications. We do use your contact information to send you offers based on your previous orders and your interests.


What Cookies are collected?
PRANA ORGANICS also receives and stores certain types of information whenever you interact with us through the use of “cookies.” These enable our systems to recognize your browser and to provide you with certain shopping features. These “cookies” allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. The “help” portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will not be able to use those PRANA services that require the use of such cookies. Sorry, but that’s just the way it is, can’t help it. But do be assured that PRANA’s cookies do not contain any of your personally identifiable information and never will. Your respect your need of privacy.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour for making your future purchases more convenient.

If you transact with us, we do not collect information, such as a credit / debit card number and a credit / debit card expiration date.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you, for the purpose of maintaining records.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. We do use your contact information to send you offers based on your previous orders and your interests.

How does PRANA ORGANICS use your information
PRANA ORGANICS uses your information to provide the PRANA service and to enhance and personalize your shopping experience. PRANA ORGANICS does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the PRANA ORGANICS service or as described below.

PRANA ORGANICS may use aggregated information regarding its customers and usage of the PRANA service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

PRANA ORGANICS may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

PRANA ORGANICS may transfer Customer Registration Data and other personal information in connection with the sale of PRANA or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

PRANA ORGANICS may use or disclose personal information when PRANA ORGANICS believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of PRANA ORGANICS or its users or to comply with the law.

What is PRANA ORGANICS privacy with Links to Other Sites?
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What are the Security Precautions?
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.


What information do Advertisements on PRANA ORGANICS need?
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or Mobile/Telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

How may you change or remove your personal information?
You may at any time review and change your personal information stored by PRANA ORGANICS by accessing the My Account page at PRANA ORGANICS or by contacting PRANA ORGANICS Customer Care. You may also request that PRANA permanently remove all personal information stored by PRANA ORGANICS at any time by delivering notice requesting such removal in the manner provided in the PRANA ORGANICS Customer Agreement. Upon such request, PRANA ORGANICS  will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your PRANA ORGANICS service.

Is it safe to use my Credit/Debit card/ Net banking on PRANA ORGANICS?Yes, shopping at PRANA ORGANICS is

100% safe. All Credit card and Debit card payments on PRANA are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that PRANA offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.


Does PRANA ORGANICS store my Credit/Debit card information?
PRANA ORGANICS does not store any of Credit/Debit card details provided by you. PRANA ORGANICS directly takes you to the secure payment gateway bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.



Shipping and Delivery Policy

It’s our commitment to deliver your order with top quality
packaging within the given time frame. We ship throughout the week not on Sundays!
To ensure that your order reaches you in good condition, in the shortest span
of time, we ship through reputed courier agencies only, which have high
standards of work ethic like yours truly. Below is the procedure on how we
close our order book at a specified time each day & then the received order
is processed to be delivered within the next 3 -5  hours for Groceries category 12-24 hours.

1)  Once an order is
received, products ordered are received in the warehouse at the break of dawn
and we initiate packaging procedure. It’s all like clockwork, you see!

2)  All these packages
are ready to hit the road sharp at noon, expecting the delivery to finish by
sunset. And it is our life’s objective to make sure all the day’s deliveries  are completed as committed.